Booking & Cancellation Policy
Our Booking Policies & Company Details
The Exeter Yoga Workshop and all its teachers aim to provide you with as full an experience of learning and practicing yoga as it can.
Our mission is to offer you the fullest and most accessible experience of yoga we are able to. In order for us to offer the best service possible it is necessary to establish clear boundaries during our professional interaction. These terms and conditions cover the commercial aspect of the teaching services we exchange for your money and are for the benefit of both parties.
Class Cancellation Policy
Classes booked through our online payment system deem you to be attending that class and therefore a minimum period of 24-hours notice is required for cancellation, referred to as an ‘early’ cancellation. Cancellations made within 24-hours of the start of the class are considered ‘late’ cancellations and will be charged at full price with no exceptions. In the event of an ‘early’ cancellation, your drop-in pass will be credited back to your account for future use (12 months expiry).
Monthly Membership Policy
Purchasing a rolling 1-Month Membership, entitles you to the stated number of classes for a period of one month. Attendance of more than the stated number of classes will require an additional purchase at the drop-in rate. Your membership contract starts on the sale date and will renew on the same date the following month unless a cancellation is made. EYW requires 30-days prior notice to terminate your contract, which must be given in writing.
Missed classes will not roll over into the following month. Studio Memberships are not valid for Mysore Ashtanga Yoga classes, courses, workshops or intensives. Premium Memberships are valid for all studio classes, including Mysore classes, but not valid for courses, workshops or intensives.
Memberships are not transferable or refundable.
Membership Discount Policy
Membership discounts are valid for select courses and workshops hosted at EYW and products sold in the studio shop. EYW reserve the right to host courses, workshops and intensives that are not offered under the discounted membership offer.
Courses, Workshops & Intensives Policy
The full name, phone number and email address of every participant is required for attendance. All yoga workshops have limited number of spaces. Please be aware that your space will not be secure (and may be filled) until you have paid in full for the workshop. Bookings made through our online booking system register you for the workshop booked on the dates stated and are non-transferable.
Courses, workshops/intensives are fully inclusive and if days/sessions are missed these cannot be redeemed (unless in special circumstances), so please ensure you have created the available time and space to attend each day/session.
If you have booked a place and are unable to attend a workshop for any reason, please let us know as soon as possible so that your place may be offered to someone else. If you are pre-registered for a course or workshop you must cancel at least 2-weeks prior to the start of the event to receive a full refund (a 10% admin fee will be deducted). Cancellations made up to 1-week prior to start date will be liable for a 50% cancellation fee. Refunds cannot be issued for cancellations made less than 1-week prior to the start date unless your space is filled from a waiting list. In this case you will receive a full refund (a 10% admin fee will be deducted).
In the event of long-term illness or injury to the participant, a partial refund or transfer maybe offered at the discretion of the event organizer. Please note that in such circumstances a doctor’s note will be requested. In the event that a transfer is agreed between both parties it is understood that no further refunds or transfers will be permitted.
In the event of the cancellation of a event by the organizer, you will receive a full refund of the fee. If an event is moved from its advertised venue and/or the date is changed, your payment will remain valid if you wish to attend the rescheduled event. If not, we will issue a full refund.
In the event of circumstances that cause the organiser not to be able to offer part of the course (eg illness), an alternative class/date/option will be offered. If this is not convenient a partial refund will be offered to cover that individual session.
Unfortunately The Exeter Yoga Workshop cannot be held responsible for unforeseen circumstances (such as weather, illness or transport problems) that lead to the participant being unable to attend the scheduled course sessions.
Guest Teacher Workshops & Intensives Policy
Due to the organisation required to host these special events, refunds cannot be issued for cancellations made less than 4-weeks prior to the start date. Transfers are not be offered for these special events.
Registered Company Name: The Exeter Yoga Workshop Ltd
Our registered office is: 35 Water Lane, Haven Banks, Exeter, Devon, EX2 8BY
Registered Company No: 09084811